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Area Manager

Overview:
Summary:
The Area Manager is responsible for customer satisfaction, client relationships and the successful execution of the operations in the assigned territory.
The Areal Manager has P&L responsibility for their area, is operationally proficient and has commercial/retail experience in order to identify opportunities for market share growth.
Essential Duties and Responsibilities:
Field Responsibilities:
P roactively manage customer orders and Client relationships Upholds XPO Last Mile values and operates with Honesty and Integrity.
Maintains positive relations with the retail customer by making periodic store visits, exploring specific needs and offers solutions.
Continuously personally visits customers and local operations of the region.
Partner with local management to locate and contract with highly qualified Installers and Contract Carriers.
Partners with local management in communicating customer specifications to Installers and/or Contact Carriers.
Recommends improvements to systems and procedures.
Prepares standard and specialized reports by collecting, analyzing, and summarizing information and trends, as required.
Identifies opportunities for continuous improvement.
Perform site visits to ensure Installers and/or Contract Carriers are providing the highest level of service to XPO Last Mile's Clients and their customers.
Maintains records according to company and retail customers' policies and procedures.
Complies with XPO Last Mile's policies and procedures and with all applicable Federal, State and Company legal requirements by obtaining, studying, understanding and enforcing adherence to all regulations.
Performs other related duties as required and assigned .
Customer Service:
Ensure all customers receive World Class Customer Service with Honesty and Integrity Provide immediate customer service solutions to Clients when required.
Provide effective and timely response and resolution to customer inquiry and issues.
Monitor key customer service metrics and take corrective action to assure results meet goals.
Services:
Implement Service Offering Act as business owner and provide focus, gain momentum and assure results.
Coordinate with other internal/external business owners to deploy and improve service.
Integrate the new service offering into the existing operating groups.
Work with Client Account Mangers to facilitate effective tests and start-ups.
Hold and attend meetings to keep projects on-time, on-budget and resources on-task.
Quality:
A ssure World Class Customer Service Control processes with measures and internal audits.
Implement continuous improvement.
Financial Results:
A chieve Financial Objectives Monitor budgets and expenses weekly, and adjust to meet business needs within budgetary constraints.
Qualifications Education Bachelors Degree, or equivalent experience in Business or Logistics
Experience:
Minimum 4-5 years' experience in same or field or market related position Logistics / supply chain / LTL transportation background recommended Personal Characteristics Honest with Integrity Detail oriented Cooperative Confident Organized Reliable Flexible Extensive travel and hours Technical/Functional Skills Effective communication skills including report writing, presentation and interpersonal skills.
Time management skills and the ability to make and meet aggressive deadlines.
Problem solving, root cause analysis, corrective and preventative action skills.
Process development, measurement, control and improvement skills.
Critical thinking to find solutions that benefit all parties.
Conflict resolution.
Knowledge/Expertise Demonstrated ability to meet or exceed goals.
Ability to establish and maintain effective relationships with employees, independent contractors, supervisors and the general public requiring courtesy, discretion and sound judgment.
Excellent organizational skills.
Excellent written and oral communication skills.
Computer proficiency:
particularly Microsoft Applications and other operational systems.
Ability to work independently, effectively with minimal supervision, and as a member of a team, making quality, on-demand decisions.
Detail-oriented, analytical problems solver with excellent project management skills and ability to multi-task in a demanding environment.
Ability to safeguard confidential information is essential.
Knowledge of relevant policies, practices and procedures and requirements / standards.
Appliance Installation and/or Retail store customer delivery operations.
Profit and loss statement and budget management.
Supervisory/Leadership Skills Strong leadership skills Effective meeting and organizational skills Authority:
Reports to Regional General Manager Position has authority but, must consult with Regional General Manager XPO Logistics is an Equal Opportunity Employer

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