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Customer Service / Administrative Position

The Customer Service/Administrative Assistant position will be responsible for a number of
Accounting and Administrative transactions. The primary function of the role is
the expeditious processing of customer invoices. Will also provide customer service and insides sales
support.

Hours 8am-5pm Monday-Friday 32-35K!

Responsibilities:
Generate and process customer invoices -Gather all of the necessary paperwork and
information required to generate the customer invoice. Send invoices directly to the customer.
Process customer credits -Process credits through the review cycle.
Identify freight per shipment with investigation of issues as required -Will review freight
invoices and match freight to the specific orders for invoice processing, noting and researching
discrepancies for resolution.
Provide customer service support and process sales orders as required -Will work directly with
the sales staff to provide customer service support and answer customer phone calls.
Provide back up for Purchase Order entry -Will be trained to generate Purchase Orders and
receive material in support of the Purchasing/Inventory Administrator
Generate production work orders and enter production actuals -Will generate production work
order paperwork required to fill orders and inventory.
Provide back up for generation of pick sheets, packing lists and BOLs - Will provide back up
support to sales staff and warehouse personnel for order processing, including Pick Sheets,
Packing Lists, Bills of Lading and other documentation required for shipment.
Work with sales people to host IICRC classes - Will work directly with the sales staff to host
IICRC meetings, including class set up, food/beverages, badges, class surveys and clean up.
Maintain attendance lists for IICRC classes - Will take class reservations and maintain an
attendance list for each IICRC class.
Maintain rental inventory spreadsheets - Will work directly with warehouse personal to ensure
that all rental inventory is processed correctly, including servicing, cleaning and repairs.
Maintain files - Will file and maintain customer documentation.
Responsible for Office area; Answers telephone; Greets Visitors; Open\distribute mail; make
sure reception area stays neat and clean
Maintain mail machine; Process certified mail when it is required; Assist with Sales Dept mailing
HR liaison for Camp Street location; Track Attendance; Track Out-of Office Log
Maintain Bills of Materials and process Production Entries as needed


REQUIREMENTS:
2-3 years general office experience
High school diploma or equivalent
Strong verbal and written communication skills
Strong organization skills
Detail oriented and accurate
Works well under pressure, requiring little supervision
Impeccable business etiquette
Ability to work well in a fast-paced environment
Able to adapt and respond to changing business needs
Strong verbal, interpersonal and organizational skills
Must be proficient in the Microsoft Office suite and the Internet
Pleasant phone demeanor
Regular and punctual attendance

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