Customer Service Representative
3.
3 Glenwillow, OH Glenwillow, OH $20 - $24 an hour $20 - $24 an hour 3 days ago 3 days ago 3 days ago Location:
Glenwillow, Ohio Paid Weekly For almost 80 years, Radix Wire & Cable, LLC, has been the leader in high-temperature wire and cable.
We create innovative, high-temperature wire and cable products for the appliance, steel, chemical plant, aerospace, and commercial construction markets to satisfy their most technically challenging problems.
Responsibilities:
Accurate processing of customer orders per each quote Handle customer inquiries and product needs with accurate information Works closely with market manager to ensure accuracy of quotes and all communications Interpret customer requirements by collecting customer information and analyzing customer needs Perform filing activities and/or general office duties for all markets Initiate invoices, sample requests and credits as needed Resolves product or service problems Assist with RMA's Assemble print catalogs or advertising materials, as needed Ensure that Radix satisfies the customer's expectations for all transactions Contribute to team effort by accomplishing related results as needed Suggest improvements to department processes/procedures Act as back-up to others in the department when needed Write reports and business correspondence as needed.
Work with operations to quote accurate lead times and expedite, when necessary, to ensure customer satisfaction.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, weights, and apply concepts of metric conversion.
Assist market manager with inside sales calls Serve as primary phone operator for triaging phone calls and emails throughout the Company Education and
Experience:
Associate Degree and/or 1-3
years of sales or customer service experience.
Proficient in Microsoft Office CRM and ERP experience (Syteline a plus) Manufacturing experience is a preferred Travel:
None Schedule:
Monday - Friday; 8AM - 5PM Hybrid work option - 1 day Health Benefits Dental Insurance Vision Insurance Medical Insurance - High Deducible Coverage (HDHP) or a PPO Plan Option Health Savings Account (HSA) Life Insurance and Disability Benefits Company Paid Short Term Disability Insurance Company Paid Long Term Disability (LTD) Plan (if eligible) Company Paid Life Insurance and AD&D Optional Voluntary Life Insurance Plans Work/Life Harmony Generous Paid Time Off (PTO) Company Paid Holidays Dependent Day Care Flexible Spending Account Flexible/Hybrid work arrangements Wellbeing Benefits Employee Assistance Programs (EAP) Employee Service Recognition Program Financial Rewards 401(k) plan with employer matching Paid Weekly Performance Bonuses (if eligible) Career Development Opportunities Tuition Reimbursement.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Glenwillow, OH Glenwillow, OH $20 - $24 an hour $20 - $24 an hour 3 days ago 3 days ago 3 days ago Location:
Glenwillow, Ohio Paid Weekly For almost 80 years, Radix Wire & Cable, LLC, has been the leader in high-temperature wire and cable.
We create innovative, high-temperature wire and cable products for the appliance, steel, chemical plant, aerospace, and commercial construction markets to satisfy their most technically challenging problems.
Responsibilities:
Accurate processing of customer orders per each quote Handle customer inquiries and product needs with accurate information Works closely with market manager to ensure accuracy of quotes and all communications Interpret customer requirements by collecting customer information and analyzing customer needs Perform filing activities and/or general office duties for all markets Initiate invoices, sample requests and credits as needed Resolves product or service problems Assist with RMA's Assemble print catalogs or advertising materials, as needed Ensure that Radix satisfies the customer's expectations for all transactions Contribute to team effort by accomplishing related results as needed Suggest improvements to department processes/procedures Act as back-up to others in the department when needed Write reports and business correspondence as needed.
Work with operations to quote accurate lead times and expedite, when necessary, to ensure customer satisfaction.
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, weights, and apply concepts of metric conversion.
Assist market manager with inside sales calls Serve as primary phone operator for triaging phone calls and emails throughout the Company Education and
Experience:
Associate Degree and/or 1-3
years of sales or customer service experience.
Proficient in Microsoft Office CRM and ERP experience (Syteline a plus) Manufacturing experience is a preferred Travel:
None Schedule:
Monday - Friday; 8AM - 5PM Hybrid work option - 1 day Health Benefits Dental Insurance Vision Insurance Medical Insurance - High Deducible Coverage (HDHP) or a PPO Plan Option Health Savings Account (HSA) Life Insurance and Disability Benefits Company Paid Short Term Disability Insurance Company Paid Long Term Disability (LTD) Plan (if eligible) Company Paid Life Insurance and AD&D Optional Voluntary Life Insurance Plans Work/Life Harmony Generous Paid Time Off (PTO) Company Paid Holidays Dependent Day Care Flexible Spending Account Flexible/Hybrid work arrangements Wellbeing Benefits Employee Assistance Programs (EAP) Employee Service Recognition Program Financial Rewards 401(k) plan with employer matching Paid Weekly Performance Bonuses (if eligible) Career Development Opportunities Tuition Reimbursement.
Estimated Salary: $20 to $28 per hour based on qualifications.
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